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FAQ
Shipping Information
How will my parcel be delivered?
Our parcels are delivered through our delivery agents. The customer care team will keep in contact with the client to let him/her aware of the person to deliver.
Do I pay for delivery?
Yes, currently beautyperls charges only UGX 5,000 for deliveries around kampala.
Will I be charged customs fees?
No, Beautyperls doesn't charge custom fees on its orders.
My item has become faulty
Our return policy allows return of the fault product within 12 days from the day of order.
Feel free to contact our team incase that happens.
Orders and Returns
Tracking my order
You can keep track of the order through the dashboard. if logged in
click on the user icon
Click orders to see previous orders and the status
I haven’t received my order
Your order with beautyperls is delivered within 48 hours.
Incase of any delays, Beautyperls customer care team keeps you informed.
How can I return an item?
Refer to return policy on the product ordered or contact our customer care team
Payments
What payment types can I use?
Currently we use cash on delivery and digital payments (Mobile money & card). Check the delivery options on checkout
Can I pay for Gift packaging?
Incase you need additional services on product packaging, you have to pay extra fees as indicated by the delivery team.
Fill the additional services required on sepcial notes on check out page
I can't make a payment
After adding the product to cart;
Click on cart icon at the top
Click checkout
On checkout, fill in the shipping details and the special order notes if any
Select the payment mode ie(Cash on delivery,mobile money)
Click make payment/make order
You will receive an email indicating the order details from our customer care team
Has my payment gone through?
If you pay using either card or mobile money, you will receive an email indicating order details for a succesful order.
If You Have More Questions
Feel free to reach us now
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